Return and Refund Policy – HodalCity.com

At HodalCity.com, we aim to ensure your satisfaction with every purchase. Our Return and Refund Policy outlines the conditions under which you may return or request a refund for products purchased from our website. Please read this policy carefully before making a purchase.

1. Return Eligibility

• Time Frame: Returns or replacements are accepted only within 1 day of delivery. The 1-day period begins from the date and time the product is delivered to you.
• Condition: Products must be unused, in their original packaging, and in the same condition as received, with all tags, accessories, and documentation intact.
• Eligible Items: Returns or replacements are accepted for products that are:
  • Damaged or defective upon delivery.
  • Incorrectly shipped (e.g., wrong item or size).
  • Not as described on the website.
• Non-Returnable Items:
  • Personalized or custom-made products.
  • Perishable goods, undergarments, or items marked as non-returnable at the time of purchase.

2. Return Process

• Initiating a Return:
  • Contact our customer support team at hodalcity.in@gmail.com within 1 day of delivery to request a return or replacement.
  • Provide your order number, product details, and the reason for the return (e.g., damaged, defective, or incorrect item).
  • You may be asked to provide photos or additional details to verify the issue.
• Return Shipping:
  • If the return is due to our error (e.g., defective or incorrect item), HodalCity.com will cover the return shipping costs.
  • For other reasons, the customer is responsible for return shipping costs.
  • Approved returns must be shipped back to us within 2 days of receiving return approval, using a trackable shipping service.
• Return Address: The return shipping address will be provided upon approval of your return request.

3. Refund Policy

• Refund Eligibility:
  • Refunds are issued for eligible returns once we receive and inspect the product to confirm it meets the return conditions.
  • Refunds will be processed only for the product cost (excluding original shipping charges) unless the return is due to our error.
• Refund Processing:
  • Refunds will be processed within 7-10 business days after we receive and verify the returned product.
  • Refunds will be issued to the original payment method used during the purchase.
• Non-Refundable Costs:
  • Original shipping fees are non-refundable unless the return is due to a defective or incorrect item.
  • Return shipping costs are non-refunded unless the return is due to our error.

4. Replacement Policy

• Eligibility: Replacements are offered for damaged, defective, or incorrect items, subject to availability.
• Process:
  • Follow the same steps as the return process to request a replacement.
  • If a replacement is unavailable, we will issue a refund or offer an alternative product of equal value, at your discretion.
• Shipping: For approved replacements due to our error, we will cover the shipping costs for sending the replacement item.

5. Cancellations

• Orders can be canceled before they are shipped by contacting hodalcity.in@gmail.com with your order number.
• Once an order has been shipped, it cannot be canceled but may be eligible for return under this policy.

6. Important Notes

• Verification: All returns are subject to inspection. Products that do not meet the return conditions (e.g., used or damaged by the customer) will not be eligible for a refund or replacement.
• Proof of Purchase: A valid order number or proof of purchase is required to process any return or refund.
• Delivery Confirmation: The 1-day return window is based on the delivery date and time confirmed by the shipping carrier.

7. Contact Us

For any questions or assistance with returns or refunds, please reach out to us:

• Email: support@hodalcity.com

We are committed to making your shopping experience with HodalCity.com seamless and satisfactory. Thank you for choosing us!